Terms of use


Please read these terms and conditions of use carefully before using the site. By using our site, you are agreeing to the T & Cs. If you do not agree to these terms of use, please refrain from using our site.

Company Information
Mycretangoods.com is a site operated by CLIO'S GREEK GOODS S.M. P.C VAT ID number EL800587460 and Chamber of Commerse registration number 130946427000. We are a Private Company registered in Heraklion, Crete, Greece 


15 Dodekanisou street, Nea Alikarnassos, 71601 Heraklion, Crete, Greece

E-mail: info@mycretangoods.com
Tel: 0030 6942 550815 Monday to Friday 09.30-17:30 Eastern European Time ( GMT + 2) except holidays.


The general Terms and Conditions detailed below govern the contractual relationship between the ‘User' (hereafter also referred to as ‘You' or the ‘Customer') and ‘CLIO'S GREEK GOODS S.M. P.C.' (hereafter also referred to as ‘We' or the ‘Website'. Both parties accept these Conditions unreservedly. You acknowledge by confirming your order that you have read and accept our general Conditions of Sale. These Terms and Conditions are important to you and CLIO'S GREEK GOODS S.M. P.C. as they are used to protect your rights as a valued customer and our rights as a business.

We reserve the right to update the Website content and change these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service constitutes that you have read and agreed to the changes. We do not guarantee that the Website or any content provided on the Website is error free.


We strive to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time.
You understand and agree that temporary interruptions of network transmissions belonging to third parties, over whom we have no control, may occur.
Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register as a member with mycretangoods.com by entering your email and choosing a secure password. There is a password reset procedure in case you forget your password. We manage your personal data according to our Privacy and Security Policy.


This site may contain link(s) to other sites or include references to information, materials and/or services provided by other parties. These other sites and parties are not under our control and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor we are responsible for errors or omissions in any references to other parties or their products and services. The inclusion of such a link or reference is provided merely as a convenience and does not imply endorsement of, or association with, the site or party by us, or any warranty of any kind, either expressed or implied.

All product prices on our web site are quoted in Euro (€), are inclusive of V.A.T. and do not include delivery cost. There is no handling charge. The delivery costs are automatically calculated upon check-out according to selected delivery method and destination. They are clearly shown and invoiced at the end of the order in addition to the price of the products.
We retain the right to change our pricing policy, to modify the quoted prices on the website and to change and/or withdraw offers at any time, with or without prior notice to our website users, who will be informed on the current price through the relevant posting on the website. While we strive to ensure that all product details, descriptions and prices displayed on our Website are accurate, errors may occur. If we notice an error in the price of any of the products that you have ordered, we will inform you as soon as possible and give you the possibility to reconfirm your order with the correct price or cancel it.

Our company takes all necessary measures to ensure that there is adequate stock of all product codes in our warehouse in Heraklion.  However, occasional shortage may occur in some product codes especially in handcrafted items. Our site automatically displays if a product is available or temporarily out of stock.
Product availability and information is subject to modification from time to time with or without prior notice.

You must be 18 years old in order to place an order with us. Before ordering, we advise you to read carefully the terms and conditions governing the use of this website.
You can place an order in two ways:
•    By first registering as a user-member which gives you many advantages such as, order tracking, order history file, favorite products etc.
•    Ordering as a visitor without member registration. In this case you will not have the above benefits, however you are still a valuable customer to us and we welcome your business.
Shortly after you have placed an order, an order confirmation email will automatically be sent to you acknowledging the exact details of your order.

You may pay for your order by one of the following methods:
 a) Credit card ( VISA, MASTERCARD)
 b) DEBIT cards
 c) PayPal (available soon)
 d) Bank Deposit
 e) Cash on Delivery (available only for orders to be delivered in Greece with an extra cost of 2,5€ per order)
Please note that it is not possible to combine different payment methods for one order.
We do not accept checks or money orders as payment for your purchases.
All payments are cleared in Euros (€) and the charge will appear in your own currency with applicable currency exchange rates at the time of the transaction. We do not charge any currency exchange fees.
Credit or Debit card transactions will be processed by our trusted partner banking institutions which provide all the guarantees of security in electronic transactions via online security systems (SSL-128 bit and VeriSign Inc.). We do not keep a file with your credit or debit card data on our servers.
For PayPal payment option, please refer to their site for full terms and conditions of use.

We endeavor to process your order within 2 working days from the date of order confirmation and deliver it as soon as possible to the indicated delivery address.
Orders are carefully prepared and properly packed with appropriate inner and outer packaging materials in order to secure quality upon shipment and ensure the delivery of the products in perfect condition.
Shipment is made by Post, or Courier to the delivery point designated by the customer. Please make sure that you provide the correct delivery address and ensure that someone is available to receive the order and sign the delivery receipt.
In case there is an incorrect address, the customer is liable for the return shipment to our premises.
Deliveries to Post Office Box numbers are not accepted.
The shipping cost for your order is calculated automatically in the shopping cart upon CHECK-OUT depending on volumetric weight and delivery destination and is included in your total purchase cost before order completion and payment.
Please note that products delivered to countries outside the European Union (EU) may be subject to custom clearance and other relevant fees. We cannot be held liable for any of these extra costs. We strongly advise you to check your own country's customs regulations/laws, before placing an order on our website. International orders outside the European Union are at your own risk. We cannot be held liable if customs in your country confiscates any particular item contained in your parcel, levies import duty on it, delays or does not clear the package or the package is lost. In those cases the order is deemed to have been delivered and no refunds will be allowed.

We aim to provide 100% customer satisfaction. In any case, we urge you to check the products upon receipt. In the unlike event that you receive the wrong or damaged product, please contact us immediately upon receipt (within two business days after delivery) in order to arrange for a replacement.
Returns are accepted only when:
•    The goods are faulty or incorrectly supplied
•    The goods are damaged
For a return to be accepted, the product you are sending back to our company must be in the same condition in which it was received. It must be unused and intact in its original packaging with all the documents that accompanied the product.
If the above conditions are fulfilled, the refund of the amount you have already paid will be handled directly by us or in collaboration with our partner payment service provider. If these conditions are not met or if any of the above mentioned documents accompanying the product are missing, your request for refund cannot be accepted and the product will be returned to you at your own expense.


Mycretangoods.com is committed to respecting your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information with any other organizations or company.

When you place an order, we collect your name, e-mail address, postal address and phone number. This allows us to process your order and to notify you of your order status. Please keep in mind that we do not collect credit card information. Your personal information is shared only with the courier company or the postal service which take part in the fulfillment of your order.

We may also use your email address to periodically notify you about new products, services and special offers. If you do not want to receive email from us in the future, please send an e-mail to info@mycretangoods.com with "unsubscribe" as the subject line.

By using our Website, you consent to the collection and use of your information by mycretangoods.com. If we decide to change our privacy policy, we will post the changes on this page so that you will always be aware of what information we collect and how we use it.


For any questions, requests or issues that might occur, you may contact the e-shop's manager Mrs Clio Souranaki at +30 6942-550815. According to the latest amendment 2013/11/EK in the Greek Statute 70330/2015 customers of mycretangoods.com have the right to report any unsolved issues to the ADR - Alternative Dispute Resolution which can be found here https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage

All the content on mycretangoods.com website is the property of Clio's Greek Goods S.M. P.C.and/or our producers/suppliers. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by Clio's Greek Goods S.M. P.C. All information, custom graphics, icons, logos, content and files is protected by International law concerning intellectual ownership and copyright.

Any failure of CLIO'S GREEK GOODS S.M. P.C to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and CLIO'S GREEK GOODS S.M. P.C, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Use). If any provision of these Terms of Use is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Use will continue in full force and effect.


These terms and conditions shall be governed by and construed in accordance with Greek law.
Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the
Competent courts of Heraklion, Crete, Greece.


Latest update on T&Cs on 13/11/2017


We send our Cretan products to every corner of the world. 

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